The Careline Team began in 1999 from a perceived need that Australians would respond to a prayer and chat service, given that the 1996 Census statistics showed that 70% of Australians identified themselves as Christian. The Australian Christian Channel (ACCTV) and Melbourne’s 89.9 LightFM joined together in the vision to see a Christian prayer and chat service offered to their audiences and listeners.
The Careline Team began with a team of 7 Volunteers who manned the phones 7 days a week, from 9am-11pm. Mobile phones were used to manage the out-of-office hours, and in the first year The Careline Team took just under 1,200 calls. Now with over 50 Volunteers, The Careline Team receives around 30,000 calls a year Australia wide.
In December 2007, The Careline Team purchased a VOIP telephone system. For the first time we were able to accurately and easily see the amount of traffic that The Careline Team was actually generating. This sparked a new acceleration for growth, as the number of calls coming into the service were largely outweighing the number being able to be taken by the team.
An idea to approach churches to support The Careline Team services by opening up their facility to operate as a Call Centre and invite their congregation to be part of the ministry came to fruition in early 2008. At that time a Melbourne church became the pioneer for facilitating a Careline Team Call Centre. As of 2016, our partnership with churches have grown and resulted in planting three more Call Centre’s across Melbourne.
While the method has certainly grown and adapted over the years, The Careline Team’s core values have stayed the same. Hundreds of salvations and countless steps taken closer to God have been the fruit of the many people associated with the ministry.